FAQ

Orders and shipping

How long until my order ships?

Every item is made to order. Production usually takes 2-7 business days before your order ships. This is an estimate, not a guarantee, and it can be longer during holidays and busy seasons.

How much does shipping cost and how long does delivery take?

Shipping options and costs are calculated at checkout. Delivery time depends on your destination and the carrier. See our Shipping Policy.

Why did my items arrive in separate packages?

Items in one order can be produced in different locations, so they may ship separately and arrive on different days. Each package has its own tracking.

How do I track my order?

You will receive an email with a tracking link when your order ships. See Track Your Order.

Do you ship internationally?

We ship to the countries available at checkout. Import duties and taxes may apply to international orders and are set by the destination country.

Can I change my address or cancel my order?

Contact us as soon as possible through our Contact Us page. Once production has started, an order can no longer be changed or cancelled.

Returns and problems

Can I return an item?

Because every item is made to order, we cannot accept returns or exchanges for a change of mind, or for a size or color ordered by mistake. If your item arrives damaged, defective or misprinted, we will replace it or refund it. See our Return Policy.

My item arrived damaged or misprinted. What do I do?

Contact us within 30 days of delivery with your order number and clear photos of the item and the problem. We will take care of it.

How long do refunds take?

Approved refunds go back to your original payment method. Your bank or card provider decides how long it takes to appear.

Products

How do I choose my size?

Use the size information on each product page and our Size Guide.

Will the colors match what I see on screen?

Colors can look slightly different on screen and in print. Small variations are normal for printed products.

How do I care for my item?

See our Care Instructions. Always check the product page for item-specific details.

Payment and marketing

Which payment methods do you accept?

The available payment methods are shown at checkout. Payments are processed securely by Shopify and its payment providers, and we never see or store your full card number.

How do I use a discount code?

Enter the code at checkout. Codes are subject to the terms shown with each offer.

How do I unsubscribe from emails?

Use the unsubscribe link at the bottom of any marketing email.

Still need help?

Visit our Contact Us page.