Return Policy

Last updated: October 4, 2026

1. Made-to-order products

Every item is made to order specifically for you. Because of this, we cannot accept returns or exchanges for a change of mind, or for a size or color ordered by mistake. Please check sizing information carefully before you order.

2. Damaged, defective or misprinted items

If your item arrives damaged, defective or misprinted, we will replace it or refund it at no extra cost to you. Contact us within 30 days of delivery with your order number and clear photos showing the item and the problem. We will review your request and respond as quickly as we can.

3. Wrong item received

If you receive an item that is different from what you ordered, contact us within 30 days of delivery with your order number and photos. We will send the correct item or issue a refund.

4. Lost packages

If the carrier marks your order as delivered but you have not received it, contact us. We will investigate with the carrier and, where appropriate, send a replacement or issue a refund.

5. Refunds

Approved refunds are issued to your original payment method. The time it takes to appear on your statement depends on your bank or card provider. We do not issue refunds in cash or to a different payment method.

6. How to contact us

To report a problem, visit our Contact Us page. Please include your order number, the email address used for the order, a description of the problem, and clear photos where relevant.