Privacy Policy

Last updated: October 4, 2026

This Privacy Policy explains how tailwoven ("we", "us", "our") collects, uses and shares personal information when you visit tailwoven.com (the "Site"), buy from us, subscribe to our emails or contact us.

1. Information we collect

Information you give us

  • Contact details: name, email address, phone number.
  • Shipping and billing addresses.
  • Order details: items, prices, order history.
  • Communications: messages and photos you send us, for example for a damaged item.
  • Marketing preferences, such as signing up for our newsletter.

Information collected automatically

When you visit the Site, we and our service providers collect technical information through cookies and similar technologies: device and browser type, IP address, approximate location, pages viewed, referring website, items viewed and added to cart. See our Cookie Policy.

Payment information

Payments are processed by Shopify and its payment providers. We do not receive or store your full payment card number.

2. How we use your information

  • To process, produce, ship and track your orders.
  • To take payments, prevent fraud and keep the Site secure.
  • To answer your questions and handle claims, replacements and refunds.
  • To send marketing emails if you subscribed, or where the law allows.
  • To measure and improve the Site, our products and our advertising.
  • To meet legal, tax and accounting obligations.

3. Legal bases (EEA and UK visitors)

We process personal information to perform our contract with you (orders), for our legitimate interests (running and improving the store, security, fraud prevention, direct marketing where allowed), with your consent (where required, for example certain cookies and marketing emails), and to comply with legal obligations.

4. Who we share information with

  • Shopify, which provides our store platform, hosting, checkout and payments.
  • Payment providers that process your payment.
  • Print and fulfilment partners, including Printify and the print providers it works with. They receive your name, shipping address, phone number (if required by the carrier) and order details to produce and ship your order.
  • Shipping carriers that deliver your order.
  • Analytics, advertising and email service providers we use, which may include Shopify analytics, Google, Meta and TikTok tools.
  • Professional advisers and authorities where required by law, or to protect our rights.
  • A buyer or successor if our business or the Site is sold or transferred. In that case, the use of your information will continue to follow this policy.

We do not sell your personal information in exchange for money.

5. Cookies and advertising

We use cookies and similar technologies for essential store functions, analytics and, where enabled, advertising. Some advertising tools may be treated as "sharing" for cross-context advertising under certain laws. See our Cookie Policy for details and choices.

6. Marketing emails

If you subscribe, we send emails about new designs, restocks and offers. You can unsubscribe at any time using the link at the bottom of any email.

7. How long we keep information

We keep information only as long as needed for the purposes above. Order and tax records are kept for the period required by law. Marketing information is kept until you unsubscribe or ask us to delete it.

8. International transfers

We and our service providers may process information in countries other than yours, including countries whose data protection laws differ from those in your country. Where required, we rely on appropriate safeguards for these transfers.

9. Security

We use reasonable measures to protect personal information. No online service can be completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on where you live, you may have the right to access your personal information, correct it, delete it, receive a copy of it, object to or restrict certain processing, withdraw consent, and complain to your data protection authority.

California residents may have the right to know what personal information we collect, use and disclose, to request deletion or correction, to opt out of the sale or sharing of personal information, and not to be discriminated against for exercising these rights.

To exercise a right, contact us through our Contact Us page. We may need to verify your identity before we act on a request, and we will respond within the time required by applicable law.

11. Children

The Site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows the latest version.

13. Contact

tailwoven, tailwoven.com. Questions about this policy? Visit our Contact Us page.